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113134-01B 27
TROUBLESHOOTING
WARNING: Turn off heater and let cool before servicing. Only a
qualified service person should service and repair heater.
CAUTION: Never use a wire, needle, or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
POSSIBLE CAUSE
1. Battery in remote control
is either missing or has low
power
2. Remote control is not pointed
toward fireplace
3. Manual ignition bypass
switch not in OFF position
4. No power available to
fireplace
5. Ignitor electrode not con
-
nected to ignitor cable
6. Broken ignitor cable
7. Ignitor electrode broken
8. Ignitor electrode positioned
wrong
1. No power available to
fireplace
2. Manual ignition bypass
switch not in OFF position
3. Wall switch wire harness is
disconnected
1. Burner orifice clogged
2. Inlet gas pressure is too low
1. Manifold pressure is too
low
2. Burner orifice clogged
OBSERVED PROBLEM
When buttons on remote control
are pressed, there is no response
from fireplace
When wall switch button is
pressed, there is no response
from fireplace
Burner does not light after ODS/
pilot is lit
Delayed ignition burner
REMEDY
1. Replace battery in remote
control
2. Point remote control toward
lower front panel of fireplace
when operating
3. Place manual ignition bypass
switch in OFF position
4. Make sure power cord is
plugged into electrical outlet
and outlet has power
5. Reconnect ignitor cable
6. Replace ignitor cable
7. Replace electrode
8. Replace ODS pilot
1. Make sure power cord is
plugged into an electrical
outlet and outlet has power
2. Place manual ignition bypass
switch in OFF position
3. Check continuity of wall
switch wire harness. Make
sure plug on wall switch wire
harness is fully inserted into
socket on circuit board in fire-
place. Replace if necessary
1. Clean burner (see Cleaning
and Maintenance, page 25) or
replace burner orifice
2. Contact local gas company
1. Contact local natural or pro
-
pane/LP gas company
2. Clean burner (see Cleaning
and Maintenance, page 25) or
replace burner orifice