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116192-01C
TROUBLESHOOTING
OBSERVED PROBLEM
Burner does not light after pilot is lit
Delayed ignition burner
Burner backfiring during combustion
Slight smoke or odor during initial opera
-
tion
Heater produces a whistling noise when
burner is lit
Glass soots
Fireplace produces a clicking/ticking noise
just after burners are lit or shut off
Remote does not function
REMEDY
1. Clean burner (see Cleaning and Mainte-
nance, page 27) or replace burner orifice
2. Contact local propane/LP or natural gas
company
3. Reconnect leads to TP & TPTH termi-
nals on control valve
4. Replace thermopile
1. Contact local propane/LP or natural gas
company
2. Clean burner (see Cleaning and Mainte-
nance, page 27) or replace burner orifice
1. Clean burner (see Cleaning and Mainte
-
nance, page 27) or replace burner orifice
2. Replace damaged burner
3. Replace gas control
1. Problem will stop after a few hours of
operation
1. Turn gas control knob to LO position
and let warm up for a minute
2. Operate burner until air is removed from
line. Have gas line checked by local
propane/LP or natural gas company
3. Clean burner (see Cleaning and Main-
tenance, page 27) or replace burner
orifice
1. Inspect the opening at the base of the
burner to see that it is NOT packed
with any type of material [see Installing
Brick Liner Models BL36DA(SA) and
BL36DHA(SA), page 23] for log/grate
removal
2. Check vent configuration specifica
-
tions (see Vent Installation Instruc-
tions, page 7)
1. This is common. If noise is excessive,
contact qualified service person
1. Replace 9-volt batteries in receiver and
remote control
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Burner orifice clogged
2. Inlet gas pressure is too low
3. Thermopile leads disconnected or im
-
properly connected
4. Thermopile is defective
1. Manifold pressure is too low
2. Burner porting or orifice clogged
1. Burner orifice is clogged or damaged
2. Damaged burner
3. Gas regulator defective
1. Residues from manufacturing processes
and logs curing
1. Turning gas control knob to HI position
when burner is cold
2. Air in gas line
3. Dirty or partially clogged burner ori-
fice
1. Debris around burner air mixer
2. Improper vent configuration
1. Metal expanding while heating or con
-
tracting while cooling
1. Battery is not installed or battery power
is low