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108796-01K20
CLEANING AND
MAINTENANCE
WARNING: Installation and
repair should be done by a quali
-
fied service person. The appli-
ance should be inspected before
each use and at least annually
by a qualified service person.
More frequent cleaning may be
required due to excessive lint
from carpeting, bedding mate
-
rial, pet hair, etc. It is imperative
that the control compartments,
burners and circulating air sys-
tem be kept clean.
WARNING: The logs can be
hot. Handle only when cool.
WARNING: Turn off gas and
electrical power before servicing
appliance.
WARNING: Failure to keep
the primary air opening(s) of
the burner(s) clean may result in
sooting and property damage.
PILOT AND BURNER
• Remove logs and ember material before
cleaning burner and replace when cleaning is
complete.
• Burner and controls should be cleaned with
compressed air to remove dust, dirt or lint.
• Use a vacuum cleaner or small, soft bristled
brush to remove excess dust, dirt or lint.
LOGS
• If you remove logs for cleaning, refer to log
placement information on page 12 to properly
replace logs.
• Use a vacuum cleaner to remove any carbon
buildup on logs.
• Replace log(s) if broken. See Replacement
Parts.
• Replace ember material periodically as needed.
See Replacement Parts.
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burner will have delayed ignition
• fireplace will not produce specified heat
• propane/LP gas supply may be low if using
propane/LP gas
If using propane/LP gas, you may feel your gas
pressure is too low. If so, contact your local pro
-
pane/LP gas supplier.
TECHNICAL SERVICE
You may have further questions about installation,
operation or troubleshooting. If so, contact DESAʼs
Technical Service Department at 1-866-672-6040.
When calling please have your model and serial
numbers of your heater ready.
You can also visit DESAʼs Technical Services web
site at www.desatech.com.
REPLACEMENT PARTS
Note: Use only original replacement parts. This will
protect your warranty coverage for parts replaced
under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If
they canʼt supply original replacement part(s)
call DESAʼs Technical Service Department at
1-866-672-6040 for referral information.
When calling DESA, have ready
• your name
• your address
• model and serial numbers of your fireplace
• how fireplace was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the
factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If
they canʼt supply original replacement part(s)
call DESA at 1-866-672-6040 for referral infor-
mation.
When calling DESA, have ready
• model number of your fireplace
• the replacement part number