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108796-01K 23
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in
your building.
• Immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies,
paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes.
These fumes may mix with combustion air and create odors.
OBSERVED PROBLEM
Fireplace produces a clicking/
ticking noise just after burner is
lit or shut off
Fireplace produces unwanted
odors
Gas odor even when control knob
is in OFF position
Gas odor during combustion
Dark residue on logs or inside
of fireplace
POSSIBLE CAUSE
1. Metal expanding while heat-
ing or contracting while cool-
ing
1. Fireplace burning vapors
from paint, hair spray, glues,
etc. (See IMPORTANT state
-
ment above)
2. For propane/LP gas, low fuel
supply
3. Gas leak. See Warning
statement at top of page
1. Gas leak. See Warning
statement at top of page
2. Control valve defective
1. Foreign matter between con
-
trol valve and burner
2. Gas leak. See Warning
statement at top of page
1. Improper log placement
2. Air holes at burner inlet
blocked
3. Burner flame holes blocked
4. Improper venting or excessive
blockage
5. Excessive amounts of embers
and pan material
REMEDY
1. This is common with most
fireplaces. If noise is excessive,
contact qualified service person
1. Ventilate room. Stop using
odor causing products while
fireplace is running
2. Contact local propane/LP
supplier
3. Locate and correct all leaks (see
Gas Line Hook-Up, page 12)
1. Locate and correct all leaks (see
Gas Line Hook-Up, page 12)
2. Replace control valve
1. Take apart gas tubing and
remove foreign matter
2. Locate and correct all leaks (see
Gas Line Hook-Up, page 12)
1. Properly locate logs (see log
placement sections on page 12)
2. Clean out air holes at burner
inlets. Periodically repeat as
needed
3. Remove blockage or replace
burner
4. Have the vent system inspect
-
ed, including the termination
cap. Remove any restrictions
or obstruction
5. Clear excess embers until a
minimum gap of 1/2" remains
under the grate