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Support Services
Support ServicesSupport Services
Support Services
HP provides high-quality software services that address all aspects of your software application life cycle needs and align
with your business goals. With HP as your partner, you have access to standards-based, modular, multi-platform software
coupled with HP's best-in-class services and support portfolio.
HP offers premier onsite deployment assistance and development support, in addition to consulting, outsourcing,
financing, education, extensive online self-help, and mission-critical support options. All of these offerings are focused on
helping you maximize the return on your investment.
For more information on HP software support available to address your specific business needs, visit:
http://support.openview.hp.com/support_options.jsp
.
The first year of Software Support (previously called, "Customer Care Standard" ) is included in the software product price.
For a small additional fee, customers can extend their telephone coverage hours to 24x7 by purchasing Software Support
24x7 (previously called, "Customer Care Extended"). Both of these services provide access to eCare, telephone support
during coverage hours and Software Update Service.. Software Update Service proactively sends all major and minor
software updates to the customer contact registered with the product. eCare is an online self-service providing users the
ability to -submit and track progress on service calls, -manage support contracts , -search an extensive knowledge bank ,
and connect with discussions of interest.
Additional Services
Additional ServicesAdditional Services
Additional Services
Customers wanting a more personalized or mission critical offering can also order the following services:
Advantage Services
Advantage ServicesAdvantage Services
Advantage Services
Proactive support for software management servers. Provides technical account advocate to proactively maintain customers'
software management server(s). Benefits: Proactively prevents problems and reduces risks of unplanned downtime.
Minimizes customers' support overhead. Target customer: Enterprise customers whose business is IT-dependent. Require
proactive support to ensure stability and availability of software management servers.
Premier Services
Premier ServicesPremier Services
Premier Services
Personalized service for software management environments. Provides named software engineer to partner with customer to
manage their environments in the most cost-effective and efficient way. All of CCA benefits, plus: Named contact for
reactive and proactive support activities. Trusted relationships, personalized knowledge and attention to customer needs.
Maximizes customers' ROI in HP management software. Reduces risks of IT crisis. Minimizes customers' support and
operational overhead. Target customer: Enterprise customers with business critical IT (extreme IT dependency). Require
personalized support relationship to operate, manage, and evolve complex, business critical software environments.
Proactive 24 and Critical
Proactive 24 and CriticalProactive 24 and Critical
Proactive 24 and Critical
Services
ServicesServices
Services
Flexible solution that delivers proactive support and integrated problem resolution. Assists customers to identify areas of IT
environment improvement to meet business objectives better. Provides a complete partnership, close communication, and
teamwork, which saves time and ensure application availability and reliability
QuickSpecs
HP OpenView Storage Area Manager (SAM) 3.1
HP OpenView Storage Area Manager (SAM) 3.1HP OpenView Storage Area Manager (SAM) 3.1
HP OpenView Storage Area Manager (SAM) 3.1
Service and Support Information
DA - 11460 Worldwide — Version 15 — June 9, 2004
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